Do Better Collective Refund Policy
Our refund policy is designed to accommodate the needs of our learners while maintaining the integrity and quality of our courses.
Requesting a Refund:
All requests for refunds must be submitted in writing to our support team at info@dobettercollective.us or use our contact form.
Refunds are considered on a case-by-case basis to ensure fairness and satisfaction.
When requesting a refund, please provide:
• Your full name and contact information
• The name of the course
• The reason for requesting a refund
Evaluation of Refund Requests:
Our team will carefully review your request. We may reach out for additional information or clarification.
Consideration for a refund will involve various factors, including but not limited to the completion status of the course, the time elapsed since the course purchase, and your engagement with the course materials.
Refund Approval and Processing:
If your refund request is approved, please note that a service charge of 5% will be deducted from the refund amount. This charge represents non-refundable processing fees incurred by our payment processor.
Approved refunds will be processed to the original payment method within a certain number of business days (specify the number, typically 5-10 business days).
Non-refundable Circumstances:
While we strive to accommodate our learners, please be aware that refunds may not be available in the following circumstances:
If a significant portion of the course has been consumed or completed.
If the course materials have been downloaded or accessed beyond the initial lessons.
In the case of courses that include live sessions, if any live sessions have been attended.
We encourage our learners to review the course outline and objectives thoroughly before enrollment to ensure the course meets your needs and expectations.
For any questions or concerns regarding our refund policy or your course enrollment, please contact us at info@dobettercollective.us
We are here to support your learning journey.